Understanding Usage Tracking

This tutorial covers details about the data Easy WP SMTP collects through usage tracking.


  • License Details: If you have a valid Easy WP SMTP license, the license key (and type) let us locate your account profile if an issue is detected.
  • Plugin Activation Dates: Knowing when a user first started using Easy WP SMTP assists with troubleshooting.
  • Email Log and Email Control Settings (Pro users only): Small and large business owners use Easy WP SMTP. Stats such as the number of emails sent, delivery status of each email, error logs for failed emails, and similar help us make sure our features and updates get tested in situations that closely match our customers’ site environments.
  • Setup Wizard Stats: The Easy WP SMTP Setup Wizard is vital to helping new users set up their SMTP mailer. Knowing when the Setup Wizard was started, whether it was completed, and how long it took let us continue to improve the onboarding experience.
  • Plugin Settings: As we strive to add features, this allows us to determine which new settings or areas are getting used most frequently (as well as which settings are not used much). Please note that all sensitive settings such as passwords and API keys are automatically excluded from tracking.


  • Active Theme/Plugins: With over 700,000 installs, this information lets us make sure more heavily used themes and plugins are given extra attention during testing. So we can confirm that they work seamlessly with each update to the Easy WP SMTP plugin.
  • Locale: We want Easy WP SMTP to be accessible to everyone, and knowing the site’s locale helps us improve our translation efforts.
  • Timezone: We have users across the globe, so knowing the densities within various time zones helps us provide the best support coverage possible.
  • SSL Enabled: While we believe every site should use an SSL certificate, knowing how many sites haven’t made the jump assists with our testing.
  • Multisite: For sites on a multisite network, knowing the sub-site count helps us ensure Easy WP SMTP scales properly for large networks.
  • Site URL: The website address allows us to properly store usage tracking records so that we can avoid duplicated details.

Web Server

  • PHP and MySQL Versions: These details help us ensure our testing procedures have proper coverage to avoid compatibility issues.
  • Server Software: This reports if the web server software is Apache, Nginx, or similar, which is used for testing purposes.

Frequently Asked Questions

Below we’ve answered the top questions we receive about Easy WP SMTP usage tracking.

How do I opt into (or out of) usage tracking?

This generally depends on whether you’re using the paid or free version of Easy WP SMTP.

If you have a paid license with Easy WP SMTP, then you will by default be opted into usage tracking. To disable this, please reach out to our support team and we’ll happily help out.

If you’re using Easy WP SMTP Lite and would like to enable usage tracking so that our team can keep making our product better, then please go to Easy WP SMTP » Settings » Misc. On this screen, you’ll need to toggle the Allow Usage Tracking to the ON position.

Allow usage tracking

That’s it! Now you know the data Easy WP SMTP collects and why it’s important to enable usage tracking.