Privately Sharing Login Credentials with Support

Do you need to share your site’s login credentials to help fix a problem but feel worried about security? Sharing private information via email can raise concerns for some. If you’d like to have more assurance, you can use a temporary link so that your password will only be accessible for a short period of time.

In this article, we’ll show you how to securely and privately share your site’s login credentials with our support team.

Why Support Might Need Site Logins

Sharing your site’s login information isn’t always a necessary step for getting support for WPForms. However, some support issues can be specific to individual sites and may require more troubleshooting. Sharing your login credentials via our support form allows us to speed up the troubleshooting process and quickly get you back on track.

In the next section, we’ll show you how to access the support form through your WPForms account.

Accessing the Support Form

First, go to Easy WP SMTP and click on the Log In link at the top-right corner of the page.


Once you’ve logged in, click on the Account button in the top-right corner of the page.


On the account page, go ahead and click on the Support tab.


Now, you’ll see the Easy WP SMTP support form where you can fill out the details of your support request.

Sharing Login Credentials Privately

Our support ticket form contains an optional field to share your website’s password. Though the Easy WP SMTP support system is fully secure, the full contents of your original ticket will be included in the support email thread. This includes your site’s password if you decide to share it with our support team.

For an alternative and more secure way to privately share your password with our support team, navigate to the Access to your WordPress website section of the form.

From here, there are 2 options you can select to provide access to your site:

  • I will provide access by creating a temporary administrator user account
  • I will provide access by sharing my own administrator user account

For this example, we’ll share our temporary admin credentials by selecting I will provide access by creating a temporary administrator user account.

When you select this option, an alert box will appear. Within the box, click on the SupportAlly link.

SupportAlly link

This link will open up the SupportAlly website. Here you can create a temporary link that will let you share your site’s login credentials without including them in the support ticket itself.

SupportAlly form

On this form, enter the WordPress password for the temporary administrator account you created and check the I’m not a robot checkbox.

Once done, click the Create Secret Link button.

Create Secret Link button

Next, copy the link that is generated, then return back to the support ticket form.

Copy secret link

After you’ve copied your secret link, be sure to include it in the SupportAlly Secret Link field of your support ticket.

SupportAlly link field

Once you’ve double-checked that all your information is correct, click the Submit button to submit your support ticket.

That’s it! You can now share your site’s login credentials with our support team safely and privately.